Indian Railway Catering & Tourism Corporation [IRCTC] — Deducted amount not tickets not confirmed

Address: Guntur, Andhra Pradesh, 522002
Website: www.irctc.co.in

When we booked tickets through online the amount was deducted not tickets were not confirmed, at that time getting information like "sorry try again". Last week I lost RS 2000/-. Please let me know how can I get back my money. Previously, I got the same problem, at that time I neglected because it was small amount, not now it was RS 2000/-. I tried to complain on the site itself, but I couldn't found any complaint box.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
 
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IRCTC has debited 11.5 from my account 2 times for a single transaction.So please give me answer for it.This is not the first time it happened .i request IRCTAC to please give my money back .

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