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IRCTC has debited 11.5 from my account 2 times for a single transaction.So please give me answer for it.This is not the first time it happened .i request IRCTAC to please give my money back .

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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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17%
Complaints
10847
Pending
0
Resolved
1836
+91 44 2530 0000
9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India