Indian Railway Catering & Tourism Corporation [IRCTC] — e-ticket confirmation

I have booked e-ticket in irctc website but the seats are in waiting list. Normally if we booked waiting list tickets we can travel through that. But when we booked e-ticket we can't. Then the ttr came and scold in bad words for purchasing e-ticket. If the e-ticket is not confirmed then why did you provide that way. Just stop that way. Or else provide a pop-up window like this seats are not confirmed. If still waiting list until your train time then the tickets will be cancelled automatically and the money will be refunded.

But the question is if you're cancelling the tickets means you have to refund the money which we have paid right.. Then why the hell did you took 25% for your convenience. Is this a way state government provides. If we are cancelling that we are the responsible so we can give money. But you cancelled why you took our money. This is not a government for people. Please be the change or let us know everything before we booked. So that we can't questioning you or government.