Indian Railway Catering & Tourism Corporation [IRCTC] — e wallet renewal failure

Address:Aligarh, Uttar Pradesh, 202001

Today is 23rd May2018, the last date of Renewal of my e wallet account but when i click on renew it ask me for PAN No. and first name which i enter correctly but as soon as i click on Renew, i get logged out from the website and i have to again login.
i have contacted to the customer care also @ [protected] but they told me to send email about the problem at [protected]@irctc.co.in, which i have done, but no action taken. i again contacted the customer care but i got the same answer, i request you to please do the needful my account details are as below.

Name: Navin Chandel
User id: Trail24
Reg. Mob no. [protected]
Reg. E mail id: [protected]@gmail.com
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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