Indian Railway Catering & Tourism Corporation [IRCTC] — File tdr for not travelling but they refused to pay my amount

Address:	New Delhi, Delhi, 110011
Website:	www.irctc.co.in

Dear IRCTC Team,
May i know the reason why my money is not refundable? I am challenging
you IRCTC to prove that i have traveled on 15 th feb on NDLS CNB
shatabdi 12034. i have sufficient evidence to prove that i have not
traveled on that day.

I am facing this harassment 2-3 times and this time I am not gonna
bear this anymore.
One thing i also wanna clarify that on 15 feb i was traveling from
Bathinda to new delhi by train Intercity express 12482 and on the
same day there was Jaat Aandolan in Haryana thats why my train route
had been diverted and it reached on old delhi railway station some
where around 5:30 pm and by that time my connecting train that is ndls
cnb shatabdi had already departed from its scheduled departure I.e
3:50 pm, so there is no question on that i have traveled through
shatabdi.And the reason which i quoted "travel without proper ID
proof" is because at that time your website was not taking any other
reason, so i have no other option except this. moral of the story is
that i have not traveled that day by train no. 12054.

kindly sort out the issue ASAP otherwise i am gonna escalate this
issue with all the sources which i have eg. Mr Prabhu twitter handle,
social media, facebook, consumer forum etc.

i am attaching all the proof as well.

Other details are as follows:

PNR Number [protected]
ticket ID [IRCTC #2993718
train no. 12054