Indian Railway Catering & Tourism Corporation [IRCTC] — food supply

I have online booked my meal vide pnr no [protected] on 10.09.2018 by bt - relfud, but they cheated to me by supplying stale food that was not eatable. As per menu 3 pieces of chapati has to be supplied but they supply only some small pieces of chapati which was even not equal to one chapati. And that chapati was also so hard and cheawble. That can not be eatable. After that the food taken by me, my condition becaming worse and after some hour i fell down in train. I was under treatment.
Then i complain against relfud with all details of treatment paper, but the have not taken any action. The details of last mail enclosed herewith, after that no further reply. So please take proper action against supplier for cheating to customers. If require i will send details of mail.
Sunil kr singh
Mob no - [protected]
Email-id singh. Sunil @licindia.com
- forwarded message —
From: "info relfood.com"
Date: 27-sep-2018 15:39
Subject: re: e-catg complaint of rajahmundry kanakadurga caterers (Relfood).
To: sunil kumar singh
Cc:

Dear sir,

We have forwarded to our higher authority for further escalation we shall revert back after the investigation.

Regards,
Srilakshmi gunde
Rel food