Indian Railway Catering & Tourism Corporation [IRCTC] — I don't get my refund back

Address:	411016
Website:	irctc.com

Sir i cancelled my ticket on 28th december 2016 but its about 2 months since i dont get my refund back i emailed to irctc customer care but they all are only manupulating instead of help. I also called to customer care they also dint help meminstead they keep my call on hold and then cut my call. I tried many times but i dint get any fare response
Transaction id is [protected]
Pnr no. Is [protected]
Date of journey was 27april 2017
Date of booking was 28december2016
Registered e mail id was - [protected]@gmail.com
Registered mob no - [protected]
User id - smirajan
My email ticket id is [#5259563]
Here i attached the screenshots of chatting with the customer care and also the bank statement pics which i was sended to them