Indian Railway Catering & Tourism Corporation [IRCTC] — i had a failed transaction while booking irctc ticket by sbi credit card

Dear sir/ madam
This is with regards to my irctc payment made for ticket booking on date 11-jan 2019 for amount of rs. 1904.39 and rs.1904.39 (Two times). The ticket booking was through my irctc sbi credit card for with i have received the transaction number as below :
1. For 1st debit of rs. 1904.39 having ref :[protected] arn 74661709014901149424040
2. For 2nd debit of rs. 1904.39 having ref :[protected] arn 74661709014901149428900
Till date i haven’t received the payment for irctc. For the same irctc sbi credit card is charging me late fee and interest amounting to rs. 15, 190/-

This issue is already raised through irctc call center and mails, and always got a reply that same is not claimed by irctc. The transaction amount requested by irctc from sbi credit card is on 14th jan 2019, where, irctc has got credited in their bank account.

Further, the login id of irctc account is : vikaskankariya

Name of the applicant : vikas kankariya

I request your good self to look into the details above and issue the refund for the failed transaction along with the interest amount.

I also received a call for my previous compliant, they are already accepted that the money is not refunded but they are not paid me for that. I request you to make a direct payment to my sbi credit card having number for which the details of sbi credit card number is [protected].

This strategy they have to follow because they every time state while booking the train tickets that if wrong debited then they will repay back to same account. Then why they are not make the payments.

Regards,
Vikas kankariya.