Indian Railway Catering & Tourism Corporation [IRCTC] — irctc cancelled train - tdr status shows cr registered but refund amount not received

Address:

600091

Hi team,
I have filed the tdr on for the pnr no [protected], as the train was partially cancelled and not reaching the boarding station.

Its been more than 1 month since i have raised the tdr and there isn't any progress/update in the status or refund of the money

Could you please escalate this and get the refund over my money and help me out.

Mail and call to the southern railway - phone[protected]
E-mail: [protected]@claims. Indianrail.gov.in

No response through email or call.

Following are the tdr details:
=
Reason for tdr: train cancelled (Reason submitted as train late more than three hours and passenger not travelled)
Tdr filing date: 08-dec-2017 10:44:56 hrs
Tdr status cr registered
Cancellation id: [protected]
Pnr number: [protected]
Tdr zone: southern railway (Sr)
Registration no:[protected]
Main id: [protected]@yahoo.co.in
Mobile number - [protected]

Thanks
Chittibabu ch