Indian Railway Catering & Tourism Corporation [IRCTC] — irctc debited my money from account but ticket is not booked due to network failure

Address:	Hingoli, Maharashtra, 431512
Website:	www.irctc.co.in

Respected sir
On the date of 21/01/18 i had failed to book ticket from nasik (Nk) to basmat (Bmf) due to network failure but my money is debited from the account today is 29 jan 2018
My transaction id shows only - pos irctc77858 at ptm*irctc txn#496514
Irctc helpline no are busy all time i think irctc creates this type of black money i had sent 4 to 5 mails to irctc but it only gives ticket id for futute reference in subject line our pm promotes digital transaction and this govt websites demotivate to use cash instead of the digital transaction i think its not the way to treat with railway passengers who earn money by paying his tax regularly irctc earn money with no extra effort and shows the reason of booking failed due to network failure and upto 9 to 10 days refund is not get back to customer account so this is not good irctc have to refund money within fraction of seconds so please solve this as early as possible