Indian Railway Catering & Tourism Corporation [IRCTC] — IRCTC Policies

Address:	411011
Website:	www.consumercomplaints.in/new_complaint

I recently booked a ticket for a train from Yesvantpur to Bikaner(Train no: 16587) and wanted to board from Pune. The tatkal system is so stringent that you cannot miss a single second; to my bad when the window opened at 10am on 2nd Jan 2016 for the train which will arrive Pune 5:00am on 4th Jan 2016 and start from Yesvantpur on 3rd Jan 2016 5:00am. I missed to change the boarding from Yesvantpur to Pune. I tried all possible options to visit the Pune station the e-center officer(mostly closed on Saturday) Requesting the chief of railway/Tickets in Pune nothing worked as the timelines to change any boarding is 24hrs in advance before the train moves. I even tried sending one of my friend to Yesvantpur station and talk with the Ticket incharge but no one accepted our request. The catch is if i book a ticket on 2nd Jan 2016 at 10am. practically i will never have 24hrs in hand even before or after my booking of tatkal ticket. There is no medium to handle this practical scenario and all IRCTC policies comes to stand still. I had a loss of Rs.7500 in this event which i can manage but kindly think of people who have major issues and loss of this huge amount.