Indian Railway Catering & Tourism Corporation [IRCTC] — IRCTC TDR status showing CR Repudiate

Address:	New Delhi, Delhi, 110001
Website:	www.irctc.co.in

Dear Sir/Madam,

I had booked a ticket from CNB to NDLS journey date 5 Feb 2017, but the train got late from source for more than 12 hours.I had filed the TDR on the same day at 05-Feb-2017 15:41:24 HRS.The status of TDR showing CR Repudiate. I was waiting for the train for 5 hours before i decided to take another train and then I have filled the TDR. Please help me on this asap.
As per rule total amount of ticket should be refunded if the train gets late more than 3 hours.
PNR: [protected]
Train No./Name: 12815/NANDAN KANAN EXP
Transaction ID: [protected]
Date of Journey: 05-Feb-2017
Ticket Amount: 2090.00
TDR Filing Date: 05-Feb-2017 15:41:24 HR
TDR Zone: NORTHERN RAILWAY (NR)
Cancellation ID: [protected]
Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.
Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY