Indian Railway Catering & Tourism Corporation [IRCTC] — irctc train ticket cancelled but amount not refunded to sbi credit card

Address:

500032

I have booked eticket (Pnr: [protected]) on 12th april 2019 and cancelled the same on 16th april 2019. The refund amount of rs.995/- is not yet refunded. But, i checked my credit card statement and found that the amount is not yet credited. Request you to kindly look into this issue and refund my money to my credit card.

It has been almost 6 months and am sending frequent emails to irctc but i don't see any proper response. I checked with sbi credit card team and they confirmed that they didn't receive the refund from irctc.