Indian Railway Catering & Tourism Corporation [IRCTC] — Lower birth never allotted

Address:	Bhopal, Madhya Pradesh
Website:	IRCTC

Not sure what is the algorithm logic on IRCTC end while booking railway tickets. Whatever preference you provide, lower berths are never allotted even if you are trying for a senior citizen or female category. We did booking for our parents travelling from Bhopal to Lucknow, Transaction Id: [protected] providing "Lower Berth" preference for both the tickets. IRCTC books Upper and Middle berth in this case. We cancel this ticket. Again tried booking from Bhopal to Lucknow, Transaction Id: [protected] providing one Lower and one Upper Berth preference. IRCTC again books Upper and Middle berth. My concern here is right now there are 188 Available Tickets in this train and how is it possible that two lower berths are not available in the same coach. What is the use of giving options to the passengers incase you want to use your algorithm and never provide the facility customer is opting for. Incase I select the option "Book tickets only if atleast one lower berth is allotted", in this case IRCTC will book tickets in different coaches. and that is ridiculous especially when you have senior citizens traveling alone. I hope somebody from IRCTC looks into this and take necessary action to make changes in their algorithm while booking tickets.