Indian Railway Catering & Tourism Corporation [IRCTC] — money deducted from my a/c but i did not get refund still now.

On 1st may 2018 i tried to book a ticket through irctc but at the time of transaction money was deducted from my a/c. Later i found that my tickets were not booked and still now i did not get any refund also. This type of inconvinence is not acceptable from a govt agency. That was my hard earned money. So please refund my money as soon as possible. The account holders name is rakhi bhattacharjee. Later i contacted with the pay u money and they said i have to contact with irctc to solve my problem.