Indian Railway Catering & Tourism Corporation [IRCTC] — Mount deducted from my Bank, but showing failed in E-Wallet

I am seeking clarification and assistance regarding a failed transaction in my IRCTC E-wallet. Below are the transaction details for your reference:

Amount Deposited: Rs. 250/-
IRCTC Transaction ID: [protected]
UPI Transaction ID:[protected]

This transaction is marked as 'Failed' in my IRCTC statement (copies attached for your review).

Please guide me through the procedure for resolving this issue. I look forward to your assistance in processing a refund or updating the wallet balance accordingly.

Thank you for your support.