Indian Railway Catering & Tourism Corporation [IRCTC] — No response to phone calls and emails to Customer Care

Address:	600003
Website:	irctc.co.in

Details of my transaction are given here - transaction id: [protected]
Pnr no [protected]
Train no./name: 13352 / dhanbad express
Date of journey: 10-may-2017 date of boarding: 10-may-2017 class: third ac (3a)
From: tiruppur (Tup) to: chennai central (Mas)
Boarding: tiruppur (Tup)
Resv upto: chennai central (Mas)
Quota: general (Gn) ticket type: e-ticket
Insurance (No of psgn) : 1 insurance company : icici lombard general insurance travel insurance premium : 0.0
Policy issue date : 01-may-2017 09:07:05 am travel insurance opt : yes

Sl no. Name age gender berth preference food choice concession status policy number
1 parvathi 63 female lower srctnw rqwl d-irctc/56976079/00/000

I find that the berth no. And coach number have not been given - these are normally given. Don't know why these have not been provided.
What is rqwl?
I had by mistake opted for travel insurance.
Pl. Clarify the coach number and seat number as i have to tell my wife the details. Your immediate advice requested.
Thanks.
T. Seshagiri