Indian Railway Catering & Tourism Corporation [IRCTC] — non refund of amount for 2 transactions which failed

Sir,
Two of my transactions failed while attempting to book online tickets.
In both cases amount has been deducted while no ticket has been purchased and now irctc is making delay without any reason to refund the amount.
Details mentioned below

Name-arijit samaddar

1) transaction id-[protected]
Train no./name: 15906/vivek express
Date of booking: 22-sep-2017

2) transaction id-[protected]
Train no./name: 12505/north east exp
Date of booking: 23-sep-2017

Contact no-[protected]
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Oct 02, 2017
Updated by purabi samaddar
I lodged the complaint on 26.09.2017 but still now no action has been taken.
Complaint comments 

Comments

I complete my transaction but not recive pnr number

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