Indian Railway Catering & Tourism Corporation [IRCTC] — not getting refund since last 17 days of failed irctc transaction ([protected]) having done payment through mobikwik wallet ([protected])

Address:	New Delhi, Delhi
Website:	www.irctc.co.in

No one is working on it, no reply over mail and even on call i am getting any answers, its already 12 days are passed

I have called from [protected] to [protected], initially call was not getting connected whole day executive said i am transferring your call to seniors, call keeps on ringing for 10 minutes and no one picked up.
They said we are looking into this, but refund is not yet processed.
Also i am also not getting any reply on mail too.
My mail id: [protected]@gmail.com
Mobile number: [protected]

Refund amount: rs. 600 is been pending since last 17 days

I am attaching the statement and failed transaction screenshot for your reference

Thanks & regards,
Kumar kishnani
[protected]