Indian Railway Catering & Tourism Corporation [IRCTC] — Payment made and ticket not generated

Address:

797112

I am Imsenmong from Dimapur; Nagaland, I booked an e-ticket on 21/12/16 time 1:03 pm from Guwahati(GWH) to Dimapur(DMV) with date journey on 21/12/2016 in Nagaland express trian no. (15669). My transaction id [protected] generated after payment process made to IRCTC. And the amount debited from my account is Rs.540 . But I haven't got any information regarding the ticket. And till today the IRCTC members are not taking any heed regarding this matter and the costumer care number couldn't be reach. I want my money to be refunded back to my account ASAP. Or else I will file a FIR against IRCTC with reference to fraud.
Kindly take this matter very serious and refund back my money.
Email id: [protected]@gmail.com
IRCTC Account id : imsenjamir176
Username : Imsenmong Jamir.

Thank you.