Indian Railway Catering & Tourism Corporation [IRCTC] — Provision of wrong/misleading information at ndls ticket reservation/cancellation/ enquiry counter

Address:	Kanpur, Uttar Pradesh, 208001
Website:	WWW.IRCTC .COM

Dear sir,
I had booked one reservation pnr number[protected] counter ticket number 56008224 to travel by 12452 shramshakti express from ndls to cnb on 20/2/17 with family.
On 20/2/17 there was a train accident/ derailment near tundla junction. On 20/2/17 when i reached ndls railway station to start my journey by 12452 at around 11:30 pm, my train was delayed / rescheduled to start at 4 am/6 am. Being greatly perturbed due to this delay i tried to cancel my above reservation ticket at ndls railway station when i reached ndls central enquiry counter at platform number 1 to cancel and get new current reservation in any other train i was advised to contact window number 865 - current reservation window it was closed. When i again contacted central enquiry window i was informed that all the reservation counters will remain closed in between 11:20 pm to 00:20 am also i was advised to cancel my reserved ticket either through 139 or from the original reservation counter at cnb.
Based on this advice i decided to travel by 12560 shiv ganga express to cnb which was ready to depart at around 00:15 am from pf number 12/13 at ndls in general class.
While travelling in 12560 in gs class as i could not got current reservation i contacted 139 where in i was informed that reservation ticket cancellation through 139 for counter reservation ticket can only be done if train no. 12452 was delayed by less than 3 hours and was again adviced to contact original ticket counter at cnb for cancellation.
On reaching cnb at around 8:30 am -21/2/17 i contacted original reservation ticket counter by filling reservation cancellation form with token number 0058 - time 08:44 am i was told that i have been misguided/given wrong information at ndls because this ticket was to be cancelled at ndls only.
I was in great trouble and contacted crs/deputy ss commercial but got no relief then i met ctm ncr cnb who helped me to deposit my reserved ticket for tdr at 1:30 pm 21/2/17.
You are requested to make an enquiry in the matter and take appropriate strong action in this matter as i along with my family had faced great trouble due to this wrong information. You are requested to refund ticket amount i. E. Rs.1160 at your earliest.

Mr. Shobhit chaturvedi
Pnr no.[protected]
Mobile-[protected]