Indian Railway Catering & Tourism Corporation [IRCTC] — Refund amount not credit to my account

PNR number: [protected]
Name Kunal Dwari
Email ID kunal.[protected]@live.com

I Cancelled a train ticket booking on 8th july 2021. Irctc said the refund was initiated on 11 july 2021. But after 9 days i still did not receive my refund.

Payment method was Phonepe using debit card on phonepe.
I contacted phonepe they said that the merchant did not initiate any refund.

IRCTC emailed me that they did refund. I dont understand what to do

Refund Details
Refund ID [protected]
Refund Date 11 July 2021
Reference Number[protected]
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
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