Indian Railway Catering & Tourism Corporation [IRCTC] — refund amount not credited

Address:MSD building,Tata Motors, Jamshedpur, East Singhbhum, Jharkhand, 831005

I, have cancelled my e-ticket of pnr no: [protected] and [protected] on 22-feb-2019 using irctc mobile app buti have not received refund amount in my bank account.

Refund history shows the following details
Refund status: refunded
Refund id:[protected], [protected]
Bank name: paytm m.

Note:i have booked ticket with my hdfc credit card.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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I have an account which I am getting this error since from long time. neither I am able to book ticket with this user id, nor I am able to create new user with the only mobile number I have.

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