[Resolved]  Indian Railway Catering & Tourism Corporation [IRCTC] — Refund has not been issued

Address:	New Delhi, Delhi
Website:	irctc.co.in

Good day, i have booked train tickets on irctc mobile app on 22.02.2017 & 11.03.2017. On both these occasions my tickets haven't been booked but my bank account has been debited for the ticket charges.in this case, i contacted irctc customer care on the very same day, and heard it will be returned to your bank account in 4-5 days. But still i haven't received both the refunds and even i confirmed with my bank and they also confirmed there is no reversal from irctc to your account.in this case i made a repetive calls to customer care but no one bothers to pick the call. Even i tried via e-mail but no response and even through twitter also no solution to the issue.

Details of transaction:

1. Date-22.02.2017
Time-23:11:15
Transaction reference-[protected]-[protected]
Transaction amount-566.50 inr

2. Date-11.03.2017
Time-12:45:46
Transaction reference-irctc-pay tmsbipgin
Transaction amount-709.39 inr

Passenger name-pradeep kumar. M. S
Ct no +91-[protected]
Email id - [protected]@gmail.com