Indian Railway Catering & Tourism Corporation [IRCTC] — refund not happened for the cancelled train

Hi team,

My train 12623 got cancelled on 21st august 2018 due to bad climatic conditions in kerala. But i haven't received my refund till today (03rd october 2018). Checked with customer care, after someday tdr has been filed automatically for the cancelled train. Could see tdr status still as "cr registered". But not sure why tdr has been filed for the cancelled train, also taking much long time to refund the cash for the cancelled train.

Please take necessary actions for this. Also passengers are not getting notified when the trains are getting cancelled. That day my ticket was in waiting list queue, after chart preparation it got confimed and got message for ticket confirmation details. But i didnt get any messages or news for train cancellation, came to know after reaching railway station. This is not at all acceptable. Would like to escalate this issue. My day ruined because of this.

Train no: 12623
Train name: trivandrum mail
Journey date: 21st august 2018
Source point: chennai central (Mas)
Destination point: kottayum (Ktym)
Transaction id: [protected]
Pnr status: [protected]
Passenger name: divya babu