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Indian Railway Catering & Tourism Corporation [IRCTC] — refund not made - transaction failed while booking

I booked a railway ticket (Talkal) using irctc website (Train no :16316 kcvl - sbc, sleeper class) on feb 25 2018. While payment is made through my debit card via using credit card/ debit card / wallet (Powered by ict payumgis). Payment process result in failure due to your server, and an amount of 530 inr is deducted.

According to your refund rule, for failed transaction (If amount is deducted)
It will automatically credit in customers account within 4 working days.

I donnot get refund till after completeing 7working days. I already contact irctc care regarding this issue, but still no response

Transaction id - [protected]
From kcvl - sbc
Date of journey 26/02/2018

₹530 is deducted and not booked

So please refund the amount
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Mar 05, 2018

Complaint Status

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Complaint comments  1 CommentShareTweet

Comments

I have PNR (PROTECTED) I book a ticket 25/02/2018 from SURAT to KOTA and it got cancelled and it says it has been refunded on 26/02/2018 on bank called PAYUMPP, From where i could get my money in my bank account from the PAYUMPP BANK to ORIGINAL BANK
And the amount was 385 out of which they said refunded amount is to be 325

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    Indian Railway Catering & Tourism Corporation [IRCTC]
    Customer Care Service
    Customer satisfaction rating
    18%
    Complaints
    9849
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    1729
    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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