Indian Railway Catering & Tourism Corporation [IRCTC] — refund not processed

Dear sir
I have filed a tdr (Irctc) for the below mentioned details
Tdr filing date: 17.07.2019
Refund registration number:[protected]
Pnr no.: [protected]
Train no: 14020
Passenger: 1
Date of journey: 15.07.2019

Reason for filing tdr - i booked my ticket for the journey from anvt to bpb, but due to some reasons according to indian railways the train didn't completed its journey & the train was stopped before the destination station (Bpb) at guwahati (Ghy) & the journey was not completed. So forcefully i have to take another route & then i travelled by bus & completed my journey. So as a result i decided to file tdr for the refund of amount as my journey wasn't completed.

Response from irctc-when i checked my tdr status is shows tdr repudiated and the reason but mentioned is that i've completed my journey.

As the train was terminated before destination so its not possible that i completed my journey. So the reason mentioned by irctc for tdr repudiate is false and for the verification of above statement the terminating station of the train (14020) started on 15/07/19 from anvt should be checked. I am also adding a picture of my ticket and tdr with this.

So please for the refund of my amount please help me to re open my tdr file and refund my amount.