Indian Railway Catering & Tourism Corporation [IRCTC] — refund not received by patmag

Address:

Surat, Gujarat, 395002

Dear sir,
I have cancelled my eticket on 3rd november. But still i have not received the refund amount rs.2210. On the refund status showing "refund to paytmag". But we have received by patmag yet.
Kindly help me...

Cancelled transaction details
Transaction id:[protected] pnr no [protected] train no./name:12953 / aug kr raj exp
Date of journey:30-nov-2017 date of boarding:30-nov-2017 class:third ac (3a)
From:surat (St) to:h nizamuddin (Nzm) boarding:surat (St)
Resv upto:h nizamuddin (Nzm) quota: general (Gn) date of cancellation:03-nov-2017 11:45:28 hrs
Ticket type: e-ticket cancellation id:[protected]
Sl no. Name age gender status cancellation date
1 v k sharma 48 male cancelled 03-nov-2017 11:45:28 hrs