Indian Railway Catering & Tourism Corporation [IRCTC] — refund not received for failed transaction:[protected]

Address:Ranga Reddy, Andhra Pradesh, 500049

I have booked one ticket from my user id krneeraj23 on 15-jan-2018. The pnr was not generated and the booking status was payment requested. Now it is showing in my failed transaction. I spoke with customer executive and he told me that refund will be done within 2 weeks. Its been more than a month and have not received the refund.
Booking transaction id: [protected]
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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Sir...
i forgot my user id and password but i remember my email id i complaint any time plz help me this matter shahzad ali khan [protected]/[protected] [protected]@gmail.com

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