Indian Railway Catering & Tourism Corporation [IRCTC] — Refund of cancelled train

Address:	Vadodara, Gujarat, 390013
Website:	www.irctc.co.in

Dear Sir,

My train 12918 [PNR [protected]] was cancelled at source station on date 22/02/16 for scheduled departure date 23/02/16 due to Jat agitation. Cancellation status was displayed over irctc portal and I had cancelled the ticket on 22/02/16 via irctc.

Recently, I checked the refund status and came to know that train was re-scheduled and my cancellation request was aborted due to irctc portal failure.

I also contacted customer service around 26-28 feb, and was advised to wait since train was cancelled.

On 10/03, through email/telephone conversations with irctc, I was informed that refund will not be given since train was re-scheduled and no cancellation request was available in system

To support my arguments, I am attaching train cancellation notification for date 22/02.

I have following questions:

1. Since train was cancelled at any point of time, as per railway rules I should get my refund back automatically.

2. No notification was given regarding rescheduling of train.


I had already gone through inconvenience due to train cancellation on 23/02, I request you to address my complaint with some positive resolution.

looking forward to your support

Thanks & Regards
Ankur Goyal
[protected]