Indian Railway Catering & Tourism Corporation [IRCTC] — refund status showing refunded but amount not received in bank

I booked two tickets and cancelled them later. Under ticket refund history tab, it is shown that refund status is refunded but in reality i have not received any refund amount in my bank account.

I am sharing the screenshot as well as details of transactions below

Refund one:
Pnr number [protected] /irctc transaction id [protected]
Date of cancellation of e-ticket/date of failure of e-ticket booking: 15-mar-2019
Refund processing date: 16-mar-2019
Refund amount: 40.0
Refund reference no:[protected]
Payment option used : visa/master card (Powered by hdfc bank) (Credit_card)
Booking reference no:[protected]

Refund two:
Pnr number [protected] /irctc transaction id [protected]
Date of cancellation of e-ticket/date of failure of e-ticket booking: 16-mar-2019
Refund processing date: 18-mar-2019
Refund amount: 910.0
Refund reference no:[protected]
Payment option used : visa/master card (Powered by hdfc bank) (Credit_card)
Booking reference no:[protected]
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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Dear SIr,

im unable to open site, during taktal ticket..

Some times, Im able to open, but im unable to select "tatkal" under quota..the drop down list is not displaying.

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