Indian Railway Catering & Tourism Corporation [IRCTC] — regarding online railway ticket booking-unfair procedure adopted by irctc in the allotment of lower seats.

I booked a railway ticket on 14/3/2019 online through irctc website to perform a journey vide pnr no. [protected]. But very astonish to note that we have been allotted middle and upper berths despite admitted fact of senior citizen and submission of required option regarding lower seats. It reveals that while allotment of seats, my request regarding allotment of lower seats has not been considered and thus it is evident that seats are being allotted ignoring govt instructions issued in this regard from time to time and by adopting unfair procedure while allotment of seats, by the irctc. Further a request email was sent to irctc authorities to review the issue but of no use.