Indian Railway Catering & Tourism Corporation [IRCTC] — regarding retiring room process at station irctc

I booked online irctc retiring room at allahabad railway station for 4-feb-2020.
My train prayag raj reached allahabad railway at 7 am on 4th feb from delhi.
Irctc retiring room process starts allocating rooms from 8 am, till the time i always wait on platform (No problem). Once counter opened for room allocation then i joined the queue. At my turn the irctc person on the counter asked me for booking details which i gave him like booking ref id, original id proof and all as usual.

Issue:- then he asked the hard copy for my id proof. I had original with me which i already shown him but he insist to provide hard copy.
It is no where mentioned on your website also that at the time of counter passenger have to give hard copy. I requested him to allocate the booked room to me and i said i will provide you hard copy also at the noon time as i have a hearing in high court court at 9:30 am so please let me go but he refused and asked me to quit the line. At 8 am in morning no printout shop is open generally.
I went to near market but all shops were closed. I got late in all these process and my court hearing passed over for which i came from delhi.
This is not the 1st time i booked online irctc retiring room. I booked it hundreds of times in past but never required hardcopy of id proof.
If it is required then there should be clear guidelines at the time of booking or there should be option to upload online. Why hardcopy is required?? Even tickets and all other process moving towards paperless now a days.
Who is responsible for such inconvenience caused? My whole day got waste due to this and my purpose for came allahabad high court defeated only for one page printout. Why that irctc official not allowed me to enter the room even after i showed him original id card which was mentioned in my booking form.
This is very serious issue and should be rectified by irctc so that other passengers should not suffer with same situations in near future.
Please look into this and update me on this.
If need any other information from my side then do let me know