Indian Railway Catering & Tourism Corporation [IRCTC] — Rejected in registering my complaint

Address:

secunderabad

Hi i have booked my bike from Secunderabad Jn to Srikakulam Road on my PNR and having parcel booking no: [protected].
but my bike did not delivered as per scheduled time and they delivered after 4 days. i requested customer care and concerned railway staff for the same but no response and denied my calls and rejected my complaint. when i called to Secunderabad parcel office staff are very rude and not updated reasons for holding my bike in the different location instead of destination. after i requested railway staff at they loaded my bike after two days and it got delivered after 4 days from date of booking. i waited nearly two days at destination railway for my bike and it spoiled my tour schedule and unnecessary expenses are happened due to your carelessness. because your mistake and negligence my plans are spoiled and got stuck due to covid pandemic.
and one more final twist is at delivery parcel station demanded money for handing over my bike to me. even corresponding railway pracel clerk encouraged this kind of activities.