Indian Railway Catering & Tourism Corporation [IRCTC] — repeated failed transactions with debited amount not refunded

This better be the last time I am facing this inconvenience.

My username and email ID is below.

USER ID: MSMEGALAI
email Id: [protected]@gmail.com

Transaction ID:
[protected]
[protected]

Out of this two failed transactions, one debited a sum of 331 Rs from my card even though the transaction failed and it is still not refunded.

In the past couple of months, I have continuously met with several such failed transactions while booking in UZHAVAN EXPRESS which is between MS to KMU, back and forth.

I have got several failed transactions out of which, three transactions debited an amount of 'RS 331' from my card. Every part of the transaction went smoothly but finally the transaction turned out to be FAILED. BUT THE AMOUNT GOT DEBITED. The problem definitely didnt arise from my card, I used several different cards from several different banks.

I got back 331 Rs for first transaction within some acceptable no of days. As any Indian would do, I forgave them.

But the second time while booking the same thing happened. Every part of the transaction went smoothly but finally the transaction turned out to be FAILED. BUT THE AMOUNT GOT DEBITED. The refund got so delayed that I sent a email to Irctc customer care email id, requesting them to address it. But I didn't get any proper help.
After one and half months, I got back 331 Rs.

Again on 25 April 2018, While booking through the same train, the same thing happened.
An amount of 331 was debited during the transaction but the transaction got failed.
After waiting for nearly 10 days, I report this to you.

I have to inform to you that I am a very experienced user in online transactions. Hence the problem is not from my side. I have booked several tickets through IRCTC before, I was always satisfied with it. All this started only in the last couple of months.
These problems are turning out to be frustrating and problematic.

IRCTC should sort these issues out immediately.