Indian Railway Catering & Tourism Corporation [IRCTC] — seat allotment

Gopinath here, i have traveled on 22-nov-2019, pnr-[protected]
Trn:12653
Dt:22-11-19
Frm tbm to tpj
Cls:3a
P1-rc, b5, 47
Chart prepared, while i entered the train in my seat 47, occupaid by another lady (Not in p1, p2) i was contacted ttr, i am having this seat, kindly confirm the allocation, later he came and shouting, why you are not informing like that. I said i already asked you sir, he was drunken, he shouting, and leave the place, where the old lady occupaid, i am not getting seats. This the behaving largest railway network in india, stupid foolish ttr drunks in working hours. Great.