Indian Railway Catering & Tourism Corporation [IRCTC] — Srilanka-ramayana trails (9.12.15 to 14.12.15) from kolkata. Tour guide mr kinkar

Address:	Kolkata, West Bengal, 700040
Website:	www.irctc.co.in

Dr(Col) Mrinal Jha. Bill:IRCTC, 3 Kolaghat Street, Kol 700001. Receipt No 0091. Mob: [protected], E mail: [protected]@yahoo.co.in, [protected]@gmail.com In Sri Lanka Ramayana Trail tour conducted between 9-12Dec'15, from Kolkata with tour guide Mr Kinkar, itinerary was not followed: 9.12.15-Ravana Temple & Cave (missed); 10.12.15-Gayathri Peedam, Divurampola, Hakgala Garden (missed) 11.12.15: Ramboda and Ramboda waterfall, Mani Kutta, Bahirwakanda(missed) 13.12.15 Muneeshwaram Temple, Chilaw, Mannavair Temple, Little Kataragamam (missed).Whenever we complained that itinerary is not being followed, the tour guide would give some excuse like in Ravana Temple & Cave there is nothing to see, or you all are too old to travel to that distance. On 11.12.15- The tour guide brought us at Kandy, lunch at 1200h. At 1700h we had to see a dance program me, not mentioned in itinerary, till 1230 to 1700 h we were kept captivated in hotel area, tour guide was untraceable, thus wasting our valuable time. The Tour guide, was seen indulged in drinking beer, as I saw twice. Never was he involved about the welfare of passengers, which was his prime duty. He in particular was more involved with a particular passengers who offered him tea/coffee ? beer and had no concern about other passengers. I feel bad about deliberate omitting itineraries, reason may be found out by you all. (Asia Adventure- The group responsible in Sri Lanka along with Indian Tour Guide were trying to save diesel and share the money themselves, since the bus gives 2km/liter and Diesel is about Rs 116/L) This is my 7th tour and first with IRCTC. I feel money me and wife Rs 93, 798 be returned back to me since it did not show Ramayana Trail and proper tour guide be employed so that passengers do not get cheated. Kindly an inquiry be done from your end for which I am available.