Indian Railway Catering & Tourism Corporation [IRCTC] — tdr amount is not refunded due to different reasoning

Wrt my ticket for Surat to Mumbai on 3rd April'18 PNR:[protected].
When I got sms from railway mentioning

"PNR:[protected] Train 11103 is delayed from JHANSI JN. Expected departure:[protected]:00 hrs. Please
verify from www.trainenquiry.com or dial 139."

I filed TDR 5-6 hr before train departure.

Now Indian railway is writing to me that as per WESTERNRailway citing that “Train not more than 3 hours Late.Actual
Departure Date/Time at Source is '[protected]:35' and Schedule Departure Date/Time at Source is '03-
[protected]:12'”.

what is point in writing weather train started in time.
Should we then wait till last minute to hope train will start in time despite of message from railway.