Indian Railway Catering & Tourism Corporation [IRCTC] — tdr cancelled without right reason

Address:Erode, Tamil Nadu

Train did not reached the boarding point (Erode) on 18th aug 2019, so we couldn't travel and filed tdr for pnr [protected].

Refund case pertaining to pnr no. [protected] has been regretted by railways. On verification railway has conveyed that the passenger (S) have/has travelled.

But we didn't travelled in mentioned pnr because it didn't reach erode (Boarding point)

Alternate travel details - post, we got ticket 20th aug 2019 from erode (Ed) to mas, same three passengers travelled in pnr [protected].

Please take necessary action on this.

Ttr would have verified passenger details with id proof right, we can identify from this. Please investigate.
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