Indian Railway Catering & Tourism Corporation [IRCTC] — TDR Failed

Address:

Indian Railway

I've booked tickets on following PNR number on Train number 02918 for journey on 3rd of Nov for Mathura to Chhayapuri Junction.

But train didn't touch Mathura Junction (had diverted route due to Gurjar Andolan) and within time limits given by Indian Railway or IRCTC it was not possible for me to go Kota or H Nizamuddin station to catch train.

Also it was not confirmed whether they'll allow us to enter at H Nizamuddin station because we had no authority to travel from H. Nizamuddin to Mathura due to our ticket from Mathura.

They provided some details like:

PNR Number [protected]
Reference No for this is :[protected]

PNR Number [protected]
Reference No for this is :[protected]

PNR Number [protected]
Reference No for this is :[protected]

But train didn't touch Mathura Junction and it was not possible for me to reach other stations.

I filed TDR just after chart preparation.

But it is showing "TDR Failed".

I'm attaching screenshot for your reference.

By the way I got mail from IRCTC after filing TDR.

Following are the main parts of mail received by me for two different PNRs with same problem from IRCTC:

We wish to inform that your request for refund against PNR Number [protected] for reason "Train Diverted And Train Not Touching Boarding Station.", has been received and the Reference No for this is :[protected]

We wish to inform that your request for refund against PNR Number [protected] for reason "Train Diverted And Train Not Touching Boarding Station.", has been received and the Reference No for this is :[protected]

We wish to inform that your request for refund against PNR Number [protected] for reason "Train Diverted And Train Not Touching Boarding Station.", has been received and the Reference No for this is :[protected]

We wish to inform that your request for refund against PNR Number [protected] for reason "Train Diverted And Passenger Not Travelled", has been received and the Reference No for this is :[protected]

PNR Number [protected] for reason "Train Diverted And Passenger Not Travelled", has been received and the Reference No for this is :[protected]

But the status us still Failed TDR.

Ram Manohar Gupta
[protected]