Indian Railway Catering & Tourism Corporation [IRCTC] — tdr not processed even after following the process

Dear sir/madam,

I had booked my travel during my travel from new jalpaiguri (Njp) to howrah on 21/04/2018.

Since the train during the start itself was more than 3 hours late and i had to do an onward journey on the same day to bangalore i had not travelled and filed a tdr as mentioned below.

Tdr transactions details

Transaction id: [protected] train no./name: 12042/njp hwh shatabdi pnr no [protected]
Date of journey: 21-apr-2018 date of boarding: 21-apr-2018 date of booking: 10-apr-2018
From: new jalpaiguri (Njp) to: howrah jn (Hwh) boarding: new jalpaiguri (Njp)
Resv upto: howrah jn (Hwh) quota: general (Gn) class: chair car (Cc)
Ticket amount:6705.0 ticket type :e-ticket

Tdr details

Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 21-apr-2018 08:43:28 hrs tdr status cr repudiate cancellation id: [protected]
Tdr zone: eastern railway (Er)

Reason for tdr registration failed: invalid tdr timestmap : delay

I am surprised to see that the tdr status shows as cr repudiate.

I would like to bring to your kind notice that due to this delay in your train, i had to spend another 28, 000/- to travel by flight from silliguri to calcutta so that i can do my onward travel to bangalore.

I would like to know the reason of why the tdr stand cancelled and why the money is not refunded back to me which is due to me. I cannot lose my money due to negligence and unprofessionalism from the part of indian railways which till today i had high regards.

I would like your good office to look into this and refund the money which is due to me without delay.

Regard,

Biju menon