Indian Railway Catering & Tourism Corporation [IRCTC] — tdr partially processed

Booking date: 01-jul-2019
Travel date: 02-jul-2019
Tdr date: 02-jul-2019

I am following up to get my refund for past 6 months. This tdr was raised for 2 tickets within same pnr number[protected]. Tdr was approved partially for 1 ticket. I am following to get the approval for other one. Kindly check the status and update me asap. I had also raised a complaint via rail madad site but they closed the complaint with below remark:

"pnr — [protected] this case has been forwarded to –south western railway railways with reference number –
[protected] on dated – 09-jul-2019 for further necessary action."

I agree that the case has been forwarded to "south western railway" but shouldnt there be any time line to resolve it.?

Kindly check and do the needful.