Indian Railway Catering & Tourism Corporation [IRCTC] — tdr refund - no refund of trd filed on 31.12.2017

Address:New Delhi, Delhi, 110059

Refund of tdr, registered for pnr no.: [protected] dated 31.12.2017.
Cancellation id [protected] (Tdr)

Since, it has been more than three months (90 days) after filing tdr (Dated 31.12.2017) and no refund has been processed from the end of irctc. Several times called on telephone and mailed via e-mail to irctc but no refund has been processed till now.
Called on telephone to claim office, northern railway, new delhi but it was said that, they deal only with irctc not with the customer.

No reason has been explained for holding the money for such a long time.

Kindly, look into the matter.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Complaint comments 

Comments

Water bottle charged Rs. 20/- per bottle. Instead of Rs. 15/-.

Pnr [protected]
Train 12728
Doj 19.04.2018

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