Indian Railway Catering & Tourism Corporation [IRCTC] — tdr repudiate without proper reason

Dear sir we have booked a tatkal railway ticket through irctc, unfortunately pnr generated with one confirm ticket and other one in wait list. The second pax ticket was not confirmed at the time of chart preparation. Immediately i file tdr (Well before time limit) for full refund under reason for tdr: 'party partially confirmed/wait-listed and all passengers did not travel'. Today i came to know that south central railway repudiate the tdr giving reason that 'more than one reason'. This is totally unfair of indian railway and it is also simply understandable how two person travel a long distance in one ticket in allotted side upper birth. Other details are :
Cancellation id: [protected]
Tdr zone: south central railway (Sc) registration no:[protected]

Please look into this