Indian Railway Catering & Tourism Corporation [IRCTC] — tdr status showing cr registered but amount not refunded.

I have filed tdr for the train number 13308. I have booked 3rd ac ticket in 13308 for the journey on may 20, 2018 from shg to dhn, but the ac of the coach was not working from the source station (Firojpur cantt) and also train was late by more than 16 hours. So i filed tdr under ac failure and it is showing cr registered in my account, but till yet i did not get refund.

Do transaction 18 may 2018
Reason for tdr: ac failure
Pnr no [protected]
Tdr filing date: 21-may-2018 09:38:16 hrs tdr status cr registered cancellation id: protected
Tdr zone: east central railway (Ec) registration no:[protected]
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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Comments

Dear Sir,

I have forgotten myid and password.

I wish you'll look into the matter seriously, and help me.

Thanking you,
Balvinder Singh
[protected]
Respected Sir/Madam,

I was booking a Railsway ticket from using my debit card, but I was not successful.
After that I checked my account there were reduce my balance of RS.744.
I am trying to calling irctc's helpline number but there is no response.
what should I do.
Please help me.

Dr. bharat singh
greater noida
[protected]

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