Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] — Ticket booking failed but refund came partial. Surcharge not received

Sibarama mahanty

from Chennai, Tamil Nadu

Address:	400608
Website:	WWW.IRCTC.COM

Ticket booking date 08-Feb-2017. Transaction failed but Base fare plus surcharge charged to my Credit card. Refund also came back to my card on same day but only base fare. Surcharge of Rs 77.52 is lost in between. IRCTC states ICICI Bank would refund. ICICI Bank denies it telling merchant IRCTC should refund. No action from either parties on the gap amount of Rs 77.52.

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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Mar 24, 2017

Updated by Sibarama mahanty Base ticket fare plus surcharge was charged to credit card and ticket booking on IRCTC WEBSITE FAILED. Refund came immediately for the base fare. The surcharge amount is missing here. This states Surcharge amount is charged to passenger even for failed transaction. Neither Bank nor IRCTC is interested in refunding the surcharge. This makes no sense to a passenger to pay for failed tickets which is a system error and not a human error.