Indian Railway Catering & Tourism Corporation [IRCTC]

[Resolved] Indian Railway Catering & Tourism Corporation [IRCTC] — Train was cancelled No amount refund

sandeepbarsaiyan

from Mumbai, Maharashtra

Address:	New Delhi, Delhi
Website:	www.irctc.co.in

Hi,

This is sandeep barsaiyan having compalined about irctc . The case is like i booked 4 tickets from raipur to gwalior for 3rd ac coach when we ready for travel i got sms from railway to information about train has been cancelled and the i required in 139 customer care they also informed the same that train cancelled then i just immediate search for alternative option and did my journey after many difficulties . Now when i am asking for my money amount refund back they are not answering and no one is picking call .
I tried to connect them in 139, 138,[protected] numbers and also mailed them all pnr details and sms cancellation screen. But not getting yet any refund information.

My booking details is below :
Pnr : [protected]
Journy date : 22 feb 2016
Total seat : 4
From raiput to gwalior
Train no : 12441
Amount : 6700/-

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Apr 27, 2018

Complaint marked as Resolved

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Comments

81avatar

from Mumbai, Maharashtra

I am fed up with IRCTC reservation system…… Why some times they gives options for “Premium Tatkal ” and other times they “not release quota for Premium Tatkal”.
Can you Justify this……
With reference to Tatkal ticket in 12791 (SC-DNR) express for dated[protected]
Before Coming Premium Tatkal in this train[protected] seats (Approximately) all tatkal
After Premium Tatkal[protected][protected] (for normal tatkal) + 143 (Premium Tatkal)

Now when you goes for booking, this shows…..Premium Tatkal ( NOT AVAILABLE )
Why it shows like this …..where 143 SL seats gone for Premium Tatkal ?

Now come to…..Tatkal ticket...
Tatkal Quota….143 Seats (SL)
When you go for booking…then within 30 secs. It shows waiting
After going through payment option …..entering bank user ID password …..again submitting OTP (earlier it was direct payment)…..it use to cut “full money from account” and again it is going through half message WL/32 (message are like... weather you want to continue with waiting ticket)……..and also one again payment option gateway and till the time you understand what is happening ..its shows REGRET/CKWL 72 .
Just this irctc railways people are cheating people by halting ticket more time on payment gateway and not releasing ticket till it gets REGRET. Why these people are not able to tell for remaining 143 sleeper seats quota for Premium Tatkal.? Is this kind of service you people are providing to other?