Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] — Transaction charges

rathorjaye

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 1100051
Website:	IRCTC

This is in regards to PNR [protected]/[protected], the booking amount for the said transaction is Rs. 4250 and 1510. However, in the bank statement the amount has been charged as 4337.98 and 1541.26. That is an additional amount of Rs.87.98 and 31.26 has been charged extra respectively.
I have visited my home Branch Canara Bank today they said the amount have been charged by IRCTC Merchant. The bank transaction charges for Canara Bank on the website is Rs.10/- per transaction. Kindly advise how an additional amount have been charged for both the transaction and also what percent the merchant charged for each of the transaction.
Note - Due to demonetization IRCTC have waived the transaction till date so why this additional amount have been charged.
I have emailed to IRCTC Customer Care the request # IRCTC #53158027th March 2017 but haven't received any reply yet.
Disclosure - I have attached bank statement, IRCTC Connect E-Tickets and email send to Irctc Customer Care for reference.

Was this information helpful?

No (0)

Yes (0)

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 18, 2017

Updated by rathorjaye This is in regards to PNR [protected]/[protected], the booking amount for the said transaction is Rs. 4250 and 1510. However, in the bank statement the amount has been charged as 4337.98 and 1541.26. That is an additional amount of Rs.87.98 and 31.26 has been charged extra respectively.
I have visited my home Branch Canara Bank today they said the amount have been charged by IRCTC Merchant. The bank transaction charges for Canara Bank on the website is Rs.10/- per transaction. Kindly advise how an additional amount have been charged for both the transaction and also what percent the merchant charged for each of the transaction.
Note - Due to demonetization IRCTC have waived the transaction till date so why this additional amount have been charged.
I have emailed to IRCTC Customer Care the request # IRCTC #53158027th March 2017 but haven't received any reply yet.
I posted this complaint on April'17 haven't heard yet.