Indian Railway Catering & Tourism Corporation [IRCTC] — transaction status "pending from bank end" but money deducted from account

Tried booking a train ticket from irctc on 3-nov-2019 11 am.
Booking transaction id : [protected]
Used netbanking payment option and axis bank.
After entering the password & otp, the money (Rs. 1184.5) was deducted from my axis bank account but no ticket was issue in irctc. The status shown in irctc is "pending from bank end".

As per irctc, refunds are only triggered when the status is either "payment settled but ticket not booked" or "settlement failed and ticket not booked". For the status "pending from bank end" there is no refund triggered. Please help with this issue.