Indian Railway Catering & Tourism Corporation [IRCTC] — Unethical Behaviour

Address:	New Delhi, Delhi, 600078
Website:	www.irctc.co.in

I wanted to complain against IRCTC cancellation charges. They are nothing but a ripoff of customer money. I had booked an e-ticket for 4 passengers for 29th April which was in W/L status at the time of booking. Since the ticket had not moved i had to plan for alternatives i chose to cancel the ticket (was in W/L 79 thru 82). IRCTC deducted 60 rupees per passenger on a wait-listed ticket. I feel railways is using cancellation as a mode of earning money. Their cancellation policy on W/L tickets is vague (Policy states If your ticket is not confirmed and is under the status of RAC or Wait-listed ticket, no cancellation charges for railway tickets are applied Rather, clerk-age charges is deducted from the cost of the ticket and balance amount is refunded to the bank account / credit card account).

I don't understand what clerk-age is there on a e-ticket. where the cancellation is done by the customer