Indian Railway Catering & Tourism Corporation [IRCTC] — Where is my money? Status shows refunded it's been three months!

Address:

Rangareddy, Andhra Pradesh, 500072

Dear Team, I’m a frequent user of IRCTC and most of the time I get tickets via IRCTC portal; however; couple of recent transactions are too scary that; going forward to even think about your portal is not possible. Recently, I’ve cancelled three tickets( Rs# 7010), (please find below PNR number and transaction info) none of these money ever credited back to my HDFC credit card account (XXXX-XXXX-XXXX-3372), however status shows as REFUNDED. My humble request to you, kindly check with your payment gateway or back office, which account they have credited the amount, since HDFC credit card department was unable to trace the transactions information.( HDFC Bank inquiry Ref#[protected] & [protected]) I’m also opting for consumer court for the same, hope the issue will resolve soon, looks like there is a biggest ever cheating/racket happening, and which will worsen both of your brand value. PNR: [protected] Transaction Id: [protected] Payment Status: PAYMENT_DONE Refund Amount:1740 Refund Date:29-Oct-2015 Status: REFUNDED Bank: Visa/Master Card(Powered By HDFC BANK) PNR: [protected] Transaction Id: [protected] Payment Status: PAYMENT_DONE Refund Amount:2740 Refund Date:29-Oct-2015 Status: REFUNDED Bank: Visa/Master Card(Powered By HDFC BANK) PNR: [protected] Transaction Id: [protected] Payment Status: PAYMENT_DONE Refund Amount:2530 Refund Date:18-Dec-2015 Status: REFUNDED Bank: Visa/Master Card(Powered By HDFC BANK) Attached is my credit card statement, which clearly shows, money never got credited back to my account!!! Regards, Ashutosh